Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision.
If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for 100% Full refund or an exchange. It's that simple! *
Please Note:
- The 30 Day Money Back Guarantee is for items purchased on the web only. *
- Financing Orders by Bread are subjected to 10% Processing & Restocking fee **
- Any custom order has a 7 day money back guarantee ONLY and may be subjected to restocking fee***.
Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed in 2-4 business days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Ishine Diamonds), or damaged in any way cannot be accepted for return. Returns with no Ishine Diamonds return code, and packages that are improperly packaged or uninsured will be refused receipt**.
How to Prepare a Return
To return a diamond or jewelry item to Ishine Diamonds, follow our three step process:
Authorization Code
Call +17373446122 and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.
Packaging
Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Ishine Diamonds anywhere on the outside of the box.
Return
Once you have contacted customer service you will be emailed a FedEx or UPS return label. This label will insure the item for its full value, track the package at all time, and reach our office in a timely manner. Please ensure that you seal the package and type the return label securely.
After all 3 stages have been completed, you can drop off the package at a staffed FedEx and/or UPS facility.
DO NOT USE AN UN-STAFFED DROP BOX! **
You must follow these instructions exactly; failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at office@ishinediamonds.com.
** Ishine Diamonds will not be responsible for loss or damage of return shipments.
*** Custom made rings are subjected to 20% restocking fee.
